Return & Refund Policy for Hashemy Garments

At Hashemy Garments, we prioritize customer satisfaction and stand behind the quality of our products. Please carefully review our return and refund policy:

Eligibility for Returns & Refunds

We offer a money-back guarantee under the following conditions:

1. The product received is damaged or exhibits color fading despite proper care.
2. You must initiate your claim within 4 days of receiving the product. Claims made after this period will not be eligible for returns or refunds.
3. The item must be in its original condition, unused, unwashed, and with all original tags and packaging intact.

How to Initiate a Return or Refund Claim

1. Contact Us:
   • Notify us within 4 days of delivery by reaching out to our customer support team.
   • Provide your order details and clear evidence of the issue, such as photos of the damaged or faded item.
2. Approval & Return Instructions:
   • Once your claim is reviewed and approved, we will provide you with return shipping instructions.

Refund Process

1. After receiving and inspecting the returned item, a full refund will be processed if the product meets the return eligibility criteria.
2. Refunds will be issued via your original payment method within 7 business days of approval.

Non-Eligible Returns

1. Claims made after 4 days of delivery will not be considered.
2. Items that are damaged due to improper handling, washing, or care are ineligible for returns or refunds.
3. Returns for reasons other than damage or color fading are not covered under this policy.

We are dedicated to ensuring a smooth and fair resolution for all eligible claims. If you have any questions or concerns, our customer support team is here to assist you.

Thank you for choosing Hashemy Garments!